Terms of Service

These Terms of Service (the "Terms") are an agreement between you and W2Z AI Inc., a California corporation ("Innex", "we", "us"), covering the Innex website, application, and related APIs (together, the "Service"). By creating an account, accessing, or using the Service, you accept these Terms. If you don't accept them, don't use the Service.

If you're using the Service on behalf of a company or organization, you represent that you're authorized to do so, and "you" means both you personally and that organization.

These Terms and the Privacy Policy together form the full agreement. If we've signed a separate written master services agreement with you, that agreement controls.

Innex is an AI influencer marketing workspace. It provides creator discovery and screening, AI-assisted drafting and sending of outreach email, campaign and schedule management, centralized tracking of creator conversations, and campaign analytics.

The Service evolves. We may add, change, or retire features. If a change would materially reduce a feature you have paid for, we'll give you at least 30 days' notice by email or in-app; discontinuation of the Service as a whole is covered in Section 13.

• You must be at least 18 and able to enter into a contract.
• Provide accurate, complete registration information and keep it current.
• Accounts belong to an organization (workspace), and members of a workspace can see its content. You are responsible for what anyone using the Service under your organization does.
• We verify your identity with a one-time code sent to your email. Keep that mailbox secure — access obtained through it is treated as yours. Tell us immediately if something looks wrong.
• Invite codes: registration may require an invite code before general availability. Invite codes may not be resold, and we may void codes that are abused.

• Subscriptions are billed monthly or annually. The price and included allowances are those shown on the pricing page and at checkout when you subscribe.
• Payment is processed by Stripe. You authorize us, through Stripe, to charge your payment method for subscription fees and applicable taxes.
• Auto-renewal: subscriptions renew automatically at the then-current price unless you cancel before the end of the current term. Cancellation takes effect at the end of that term; the Service stays available until then.
• Allowances and quotas: what each plan includes, how usage is metered, and how long an allowance lasts are as shown on the pricing page and at checkout when you subscribe. Requests beyond your quota may be rate-limited or refused. Allowances have no cash value unless the law requires otherwise.
• Refunds: fees already paid are non-refundable, including unused time and credits, except where required by applicable law or agreed by us in writing.
• Taxes: prices are exclusive of tax. You're responsible for all taxes other than taxes on our net income.
• Price changes: we may change prices with at least 30 days' notice, effective from your next subscription term.
• Late payment: if a payment fails and isn't resolved after we notify you, we may suspend or downgrade your account.
• Chargebacks: raising a chargeback on fees properly owed is a breach of these Terms. Contact us first to resolve a billing dispute.

We may offer free trials, limited beta access, or features labeled beta or preview. These are provided as is, may be unstable, may change or be withdrawn at any time, and carry no service level commitment. When a trial ends, we may disable the relevant features unless you convert to a paid subscription.

You own what you upload to or generate in the Service — campaign material, creator lists, email, files, conversation history, and the like ("Your Content").

To run the Service, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, and process Your Content, solely to provide the Service to you and your workspace, keep it secure, and meet our legal obligations. This license ends when the customer deletes the content or closes the workspace — an individual member leaving does not end it for content remaining in the workspace — except for backups and legally required retention (see Section 10 of the Privacy Policy).

You represent and warrant that you hold all rights needed to upload Your Content, and that it and your use of it don't infringe anyone's rights or violate applicable law.

Feedback: product suggestions and feedback you volunteer may be used by us freely and without restriction or compensation.

The Service's AI features are powered by large language models. By using them you understand and agree that:

• Output can be wrong. Models may produce inaccurate, incomplete, or misleading content — including interpretations of creator data, email wording, and analytical conclusions. Review it yourself before sending it or acting on it.
• Output isn't unique. Similar inputs may produce similar output for different users; we don't guarantee the output you receive is original to you.
• It isn't professional advice. Output does not constitute legal, tax, financial, or compliance advice.
• Approval gates don't shift responsibility. High-impact actions — such as sending email or changing campaign or creator state — require human approval by default. If you switch the assistant to full-autonomy mode, in settings or for an individual conversation, the consequences are yours.
• To the extent permitted by law, we claim no ownership of output; as between you and us it is yours, subject to these Terms and to the model providers' applicable terms.

You may not, and may not permit anyone else to:

• break applicable law, or use the Service for fraud, infringement, harassment, discrimination, or other misconduct;
• send spam — including bulk irrelevant email, contacting people at scale without a lawful basis, forging sender identity or headers, defeating unsubscribe mechanisms, or ignoring an explicit request to stop. You must comply with the commercial email rules that apply to you and your recipients;
• bypass logins, paywalls, robots directives, or platform technical restrictions to obtain non-public data, or use the Service in a way that breaches a third-party platform's terms;
• use the Service to harass, stalk, or surveil individuals, to make unlawful discriminatory decisions, or to profile people for purposes unrelated to evaluating a creator for a commercial collaboration;
• upload malicious code, or penetration-test, stress-test, reverse engineer, or decompile the Service (except where the law expressly permits it);
• call our APIs beyond your subscription entitlement, or use automation to evade quotas and rate limits;
• resell, sublicense, or time-share the Service, or use it to build a substantially similar competing product, without our written consent; or
• remove copyright, trademark, or other proprietary notices from the Service.

Additional rules for outreach email

When you send through Innex, you must also:

• Have a genuine reason to make contact. Only approach creators with a real connection to your business, and personalize each message meaningfully. Do not use contacts bought, rented, or scraped from third-party list vendors.
• Identify yourself accurately. Messages must state the sender's name, the company they represent, and any entity details the law requires. Never forge a sender, header, or reply-to address.
• Offer and honor opt-out. Every commercial message needs a clear, working way to decline. Once someone asks you to stop, stop within 10 business days at the latest — sooner where the law or a platform rule requires it.
• Keep complaint and bounce rates healthy. You are responsible for monitoring your own mailbox's deliverability. Spam complaint rates should stay below 0.3% over time (the threshold major providers such as Google publish), and hard bounces should stay low. If those metrics deteriorate, reduce your sending volume and fix your list quality.
• Match your sending pace to the mailbox. Do not push high volumes through a newly created or long-dormant mailbox.

Prohibited content and uses

Do not use the Service to promote or distribute: phishing or fraud, malware, content impersonating another person or brand, adult content, illegal goods and services, unlicensed pharmaceuticals or medical claims, gambling, pyramid or multi-level marketing schemes, predatory lending, or contact-list brokering.

We may act under Section 13 on any breach of this section, suspending or terminating immediately where necessary.

By connecting a mailbox, you authorize Innex to draft and send email on your behalf and to read that mailbox's inbox and sent mail — bodies, attachments, and threads — so you can view, search, reply to, and track messages inside Innex. This grant covers the whole mailbox; see Section 5 of the Privacy Policy.

• You are the sender. Every message sent from your connected mailbox is legally yours (or your organization's) as sender — whoever or whatever initiated it: you, someone on your team, or the Innex AI assistant. That covers its accuracy, any required disclosures, and honoring opt-outs. Switching the assistant to full-autonomy mode does not change this.
• You safeguard credentials. SMTP passwords, API keys, and similar credentials are for people and systems you authorize. If a credential is exposed, tell us immediately and rotate it. You remain responsible for mail sent from your account by any third party you authorize.
• Using a third-party integration also subjects you to that third party's terms (for example, the Google APIs Terms of Service).
• Third parties may change, restrict, or discontinue their APIs. Resulting limitations are not a breach by us, and we are not responsible for the third-party services themselves.

Creator profiles in the Service come largely from publicly available information and third-party sources, and are provided as is. We work to keep them useful but make no warranty of accuracy, completeness, or currency — follower counts, engagement rates, audience data, and contact details can be stale or wrong.

Any collaboration, rate, contract, or payment between you and a creator is solely between the two of you. Innex is not a party to it and bears no responsibility for it.

You are responsible for complying with the advertising disclosure and content rules that apply to you and your target markets, including each platform's branded-content labeling requirements, and with the terms of the social platforms you operate on.

The Service itself — software, interfaces, design, documentation, and the Innex name and marks — belongs to Innex or its licensors and is protected by intellectual property law.

Provided you comply with these Terms and pay applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during your subscription term. All rights not expressly granted are reserved, and nothing here licenses our trademarks.

Infringement complaints

If you believe content in the Service infringes your intellectual property, email support@w2z.ai with the material at issue and where it appears, the basis for your claim, and your contact details. We will remove or disable the material once verified, and may terminate the accounts of repeat infringers.

Each party may receive non-public information from the other. The receiving party will protect it with at least the care it applies to its own comparable information, use it only to perform under these Terms, and not disclose it to third parties — except where required by law, in which case it will give advance notice to the extent permitted. Information is not confidential if it becomes public without breach of these Terms, was lawfully known to the recipient before disclosure, is lawfully received from a third party without confidentiality restrictions, or is independently developed without use of the discloser's confidential information.

• You terminate: cancel your subscription in Settings at any time — cancellation takes effect at the end of the current term. To close your account, email support@w2z.ai.
• We suspend or terminate: we may suspend or end your access if you breach these Terms (especially Section 8), fail to pay, or if your use creates material risk to the Service, other users, or third parties. We normally escalate in three steps: a written warning with time to fix the problem; a temporary suspension pending investigation if it isn't fixed or is serious; and termination without refund for severe or repeated breaches. For phishing, malware, or plainly unlawful use we terminate immediately without the earlier steps.
• Appeals: if we suspend or terminate your account, you can appeal within 10 business days by writing to support@w2z.ai. We respond within 10 business days of receipt.
• Discontinuing the Service: if we shut the Service down entirely, we'll give at least 60 days' notice and refund prepaid, unused subscription fees on a pro-rata basis.
• After termination: closing an individual account affects only that member's profile; when a customer workspace is closed, we keep its data for 30 days so an authorized administrator can export it, then delete or anonymize it per the Privacy Policy. Sections 6, 7, 10, 11, 12, 14, 15, 16, 17, and 18 survive termination.

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We make no warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or perfectly secure.

We do not guarantee any particular marketing result — creator reply rates, deals closed, impressions, conversions, or return on investment.

We also do not guarantee email delivery. Whether a message reaches an inbox depends on your own domain and mailbox reputation, the recipient's filtering, and your mail provider's rules — none of which we control. Innex makes no commitment on delivery rates, inbox placement, or reply rates.

Unless we have signed a separate written agreement with you, the Service carries no availability commitment (SLA) and no service credits.

To the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, even if advised such damages were possible; and
• our total aggregate liability under these Terms will not exceed the fees you actually paid us in the 12 months before the event giving rise to the claim, or US$100 if you never paid us.

These limits don't apply to liability that can't be excluded by law, to either party's fraud or willful misconduct, or to your payment obligations under Section 4 and indemnity obligations under Section 16.

You will defend Innex and its affiliates, directors, and employees against third-party claims arising from (a) Your Content; (b) your use of the Service in breach of these Terms or applicable law; (c) email you send or marketing campaigns you run through the Service; and (d) disputes between you and creators or other third parties — and will indemnify them for the resulting losses, liabilities, and reasonable costs, including attorneys' fees.

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules, and excluding the UN Convention on Contracts for the International Sale of Goods.

The parties will first try in good faith to resolve any dispute arising out of these Terms or the Service. Failing that, disputes will be brought exclusively in the state or federal courts located in California, and both parties consent to personal jurisdiction there. Either party may seek injunctive relief for intellectual property or confidentiality matters in any court of competent jurisdiction.

If mandatory law where you live gives you the right to bring proceedings in your local courts, this section does not affect that right.

• Changes to these Terms: we may update them. For material changes we'll give at least 30 days' notice by email or in-app; continuing to use the Service after they take effect means you accept them. If you don't, stop using the Service and cancel before the effective date.
• Entire agreement: these Terms and the Privacy Policy are the complete agreement about the Service and supersede earlier discussions — subject to Section 1: a separately signed written master services agreement controls over these Terms.
• Severability: if a provision is held unenforceable, the rest stays in force.
• No waiver: not enforcing a right isn't a waiver of it.
• Assignment: you may not assign these Terms without our written consent; we may assign them in a merger, acquisition, or sale of assets.
• Export control and sanctions: you represent that you are not located in an embargoed country or region and not on any applicable restricted-party list, and you agree to comply with applicable export control and economic sanctions laws when using the Service.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, strikes, network or third-party infrastructure failures, and government action.
• Notices: we notify you at the email on your account or in-app; reach us at support@w2z.ai.
• Language: these Terms are published in English and Chinese. If the two conflict, the English version controls.

W2Z AI Inc.
Email: support@w2z.ai